giovedì 27 marzo 2008

Where to go?

At the moment we are working on this interface project which is mainly a research. We would like to have feedback from people on which of these different interactions they trust more or they enjoy more and in general how they felt getting involved with these different characters.
On the other hand we are also interested in working on a market penetration plan, using service design to get people to trust the new ways of payment trough RFID technology.
The project we are carrying on now is a study that can help us on this second project.
At the same time it would be interesting also to continue with the research. We need to discuss about this.

Working with interfaces

This is an interesting work. We have in some way to communicate a character through an interface. The tools are mainly colours, fonts, graphic and movements.
We are working with Flash and we are experimenting different possibilities.
We are working both with access and credit card.
At the moment the interfaces are still basic but they start to be communicative.
For now I have been working with the access on a friendly interface, on a patronizing and on a fresh one.
I’m not totally satisfied. I think they probably need more elements and maybe I’m too blocked on my style, but I believe it is a good start.

giovedì 13 marzo 2008

Our project

Ingrid and I are working on our idea.
The concept is to have a table or a flat surface where people will place their personal objects, connected to access like keys or cards and to payment such as credit cards.
Doing this on the screen will appear an interface that can be either:

- friendly and polite
- cold
- patronizing and frustrating
(The connection between objects and screen is given by photocells)

After people will experience this device we would like to have a feed back from them about their emotions. This will make us understand what people trust, what they enjoy and what they expect from an interface.

At the moment we are figuring out how these interfaces should appear graphically.

Attending the workshop

Tom Igoe's workshop is quite intensive and still many times I feel lost, but I try to follow as much as I can..

On Monday it was such a pleasure to see a simple interface working on my computer. It was a simple circle on a black background that could move up and down and change colour based on how I turned the potentiometer! Of course this was made with help from Tom and Christer, but The good point was to understand the wires connections on the Arduino board! Codes instead are still a kind of mistery..but I got some basic principles.

venerdì 7 marzo 2008

Tom Igoe’s workshop plan


Ingrid and I are working on the brief “Interactions of transactions”.
The main brief about this field is: What kinds of interfaces would be ideal for transactions and how might they be implemented on the mobile phone using RFID technology? How might we add valuable new interactions, services or information into the transaction process that makes it more useful than simple payments?

We started our journey into this field going around in the city and analyzing transactions that are in our daily life. We would like to end up with some projects that are critic toward the existing scenario.
At the moment we are thinking to a global system, either connected to the parking-entrance to Oslo or to the transportation system in the city.
At the same time we believe it is important to introduce these new technologies to people, creating specific services to make them trustful and understandable.

Our problem definition is: how can we make transactions less frustrating and more trustful and understandable?

We ran two workshops and as a next step we would like to map people’ experiences connected to transactions, how people relate to transactions.

The Workshop

During the Tom Igoe’s workshop we would like to construct a device that provokes emotions. We want to look into forms, sounds and languages (tones), related to the different type of emotions through interfaces, to modulate emotions from a platform.

The first step is to decide which emotions to take into consideration.

The idea is to create a cube, probably a white plastic one, that if placed on a reader communicates with the screens and generates different kinds of interfaces, like a happy interface, or an annoying one or a super quick one, for example.
It will be very valuable to see people’ reactions to what appears on the screen. We would like them to give us a feedback about the feelings they got experiencing the device.

This will make us understand what people trust and what is frustrating. In this way we can angle our project, to generate good solutions involving RFID technology and new services and values in the future transactions.


Ingrid and I decided to run another workshop yesterday to try to generate some more tangible ideas in connection to our brief.

Me, Ingrid, Marianne, Knut, Christer and Martin participated at the workshop.

We gave a problem definition:
“How can we make transactions less frustrating and more trustful and understandable?”

Later we asked to write on post-it notes all the words that came in people mind in association with “trustworthy” and “frustration”.
Afterwards we grouped the words and we gave a title to every group.
Then we asked to generate ideas that would answer to our problem definition using these concepts.

Some of the ideas we generated were valuable.

Less frustration in a transaction:

- The concept of “wrong” doesn’t exist anymore. People are always right, no matter what they do. So they have the power.
- Award anyone that goes through a tough transaction with chocolate.
- At any transaction there should be a bubble of tranquillity to focus, calm and not make feel embarrassed the actors.
- One gate for “effective” users and one for “new-slow” users.

Transaction more trustworthy:

- Use RFID tags as cash vaults similar to money but with variable value.
- To create a device that tells always the truth. You can test it before starting a transaction, for example asking: “Which colour are my eyes?”
- Show the transaction history of a sale point to new customers.
- The language disappears. Other kinds of interactions more intuitive.
- No on line system anymore, people trust more mechanics, so back to the tangible.

mercoledì 5 marzo 2008

Possible problem definitions

Ingrid and I tomorrow are going to run another workshop to investigate more about our field and try to generate valuable ideas.
Yesterday we were trying to generate a good problem definition…

How can we...

How can we make transactions less frustrating and more trustful and understandable?

How can we create a global system that involves every means of transportation?

How can we make people trust RFID transactions more and more?


Arduino workshop

Today, as a first thing, we learned how to solder different components together.
Afterwards we worked with Arduino. The relationship between me and this program seems like improving more and more!
The task for today was to try to give power to a motor. After this we connected a potentiometer and we could adjust the speed of the motor.
It was nice to see the motor working, but for me the most important thing was to look at the board and understanding all the connections. Everything made sense!

lunedì 3 marzo 2008



From the workshop Ingrid and I arranged on Thursday, we basically got analytical results.
Now we have so much more parameters regarding transactions, but not a defined pattern.
We focused on words that are important for us connected to our field: values, trust, knowledge and frustration. Then we divided the workshop in four sections connected to the four themes.
We asked questions like:

List your main 3 values.

Which values do you associate to diverse transactions? (There were pictures of transactions)

How would you describe “value” visually?

Which transaction do you trust more? (There were pictures of transactions)

What do you trust in your daily life? (Based on people and products)

Can knowledge and trust be related?

What makes you frustrated in your daily life?

Which colour do you associate with frustration?

This workshop confirmed many things we knew from before, but we want to find out more what people trust and what they don’t.
That’s why we were thinking to organize another short workshop during this week where we will give a problem definition like for example:

How can people trust RFID transactions?
What will make people trust RFID transactions more?
Which kind of transactions can happen with RFID?
What people trust and what their values?

We also thought we can make a map of transactions that a person does in one day. It would be interesting to see where, how, why that person did that transaction but especially which feeling he/she got from it.
With Tom Igor it would be nice to create a device about that. Maybe a machine that a person has to click every time he/she does a transaction. So it would be easy for us to map the place and the feelings out coming from the action.

We think this could be interesting because we want to create a new kind of interaction, through RFID, that people would trust.

We also got a more specified idea for the task. It would be interesting to create an RFID Transport card that for the city of Oslo that would enables people to travel with every possible means of transportation: buses, boat, plane, car, car sharing, and flytoget. So again a sort of global system.