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Thought_12

On Friday Ingrid and I presented our investigation to the teachers and to the class.
We used as parameters trust and knowledge to analyze different transactions.
Timo recommended to take into consideration also other parameters like frustration, wondering at which point in the transaction this feeling appear, for example.
They also suggested taking a step back, not focusing already too closely on the parking system, but keeping our minds open to all the transactions.

Another important point is: “how physical shape and interaction can generate trust?”
We want to create something that people would trust, working also with service design to approach them, to introduce them to the new transaction. We want to understand how to build confidence and trust through transactions and interactions. This process involves also branding.

We also have to research about conversational interfaces. How do they communicate with us, with which tone and understand the role of people in the system.